Lost Bag Fix: Delta Expands Partnership with Roadie
Delta unites passengers with their missing bags through a fast and expanding Roadie route network
May 8, 2019
Delta has announced an expansion of their partnership with Roadie to quickly reunite customers with their luggage, in those rare but menacing moments when they do not arrive as expected. The Atlanta-based on-the-way delivery service connects businesses, bags and people with drivers that make long-haul, local and regional deliveries.
Delta has worked with Roadie since 2015 and has just announced plans to add 22 airports to their roster of more than 50 using Roadie nationwide, ranging from San Francisco to Fort Lauderdale. Full list below.
Because Roadie taps into unused space already on the road, its community of over 120,000 drivers enables the airline to get delayed bags delivered faster, without sacrificing its high level of service for Delta customers.
“We are working hard to eliminate bag delays but when they do happen, we want to reunite customers with their bags as quickly and painlessly as possible. Roadie has been an important partner in reducing delays and hassles for customers,” said Delta’s Chief Operating Officer Gil West.
Customers are able to receive real-time updates that allow them to track their bag from the moment they have left the airport. Recently launched Roadie stations include Kansas City, St. Louis, Columbus and Dayton, Ohio, Chicago-Midway and Norfolk.
The airports using Roadie see 65 percent faster delivery times on average, while delivery times at established stations have improved 20 percent year over year.
Full list of airport locations where Delta partners with Roadie:
•Dallas-Fort Worth, TX
•Dallas-Love Field, TX
•Daytona Beach, FL
•Des Moines, IA
•Fort Lauderdale, FL
•Fort Myers, FL
•Grand Rapids, MI
•Kansas City, KS
•New Orleans, LA
•Oklahoma City, OK
•Orange County, CA
•Palm Beach, FL
•St. Louis, MO
•San Antonio, TX
•San Diego, CA
•San Francisco, CA
•San Jose, CA