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Jumeirah Hotels Launches Smart New E-Butler Service through App Exchanges

Round the clock assistance through WhatsApp and WeChat will be available at guests’ fingertips

Guests staying at Jumeirah Hotels and Resorts can now experience a new personalized and convenient Jumeirah E-Butler service, direct from their smartphone anytime, anywhere.

The difference between this service and other virtual hotel butlers is this allows the guest to speak directly with their chosen department removing the typical liaison between the guest and department that often causes a delay.

The service enables guests to communicate with property teams via instant messaging applications, to request room service, book spa treatments, request housekeeping services, make dinner reservations, order drinks and snacks to the beach or even book a future stay. The new 24/7 service allows guests to communicate via mobile, quickly and efficiently at the touch of a button.

The Jumeirah E-Butler service will be rolled out across the entire Jumeirah Hotels and Resorts portfolio by June 2019, offering service “beyond expectations.”

“We are dedicated to continuously look for innovative, new and faster hospitality solutions to assist guests seamlessly and intuitively,” said José Silva, Chief Executive Officer, Jumeirah Group. “E-Butler brings a more personal approach to service and is in line with our commitment to offer service beyond expectations.”

The service will be rolled out through WhatsApp in all hotels with the exception of the hotels in China – where Jumeirah E-Butler will be available through WeChat. Burj Al Arab Jumeirah guests can utilize both WhatsApp and WeChat to access the service.