Star Alliance Aligns with NEC to Expand Biometric Tech at International Airports
New platform enhances a strategic vision of delivering a seamless customer journey
Star Alliance and NEC Corporation, a global leader in IT, network and biometric technologies, today signed a partnership agreement to develop a biometric data-based identification platform that will significantly improve the travel experience for frequent flyers within Star Alliance’s airline membership network.
The interoperable platform advances the Star Alliance and NEC strategic vision of delivering a seamless customer journey, while strengthening loyalty value proposition within the travel ecosystem.
Once implemented, Star Alliance customers who opt-in to biometrics will have a seamless and handsfree passenger experience, allowing them to pass through curb-to-gate touchpoints within airports, such as check-in kiosks, bag-drop, lounges, and boarding gates, which traditionally require both a passport and boarding pass, by using a secure identity management solution featuring facial recognition technology.
Moreover, the platform will help airports and the Star Alliance member airlines to increase operational efficiency. The service will be available to customers who are enrolled in one of the Star Alliance frequent flyer programs and who have authorized the use of their biometric data.
Customers can enroll on their mobile device and only need to enroll once to have their biometrics data in play at multiple biometrics touchpoints at participating airports.
Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. Personal data will only be processed with the consent of the passenger. Passengers may be required to show their passport during security and immigration procedures.
Star Alliance and NEC aim to introduce the first biometric solution at a Star Alliance airport hub by the first quarter of 2020.
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