American Airlines Expands Elite Services to New Markets
American Airlines is finding new bottom line lift through curb-to-gate personalized luxury services
August 4, 2019
American Airlines is expanding its premium “Five Star Service” experience to four new airports. Now these services and amenities are available at Austin-Bergstrom International Airport (AUS) in Texas, Nashville International Airport (BNA) in Tennessee and Newark Liberty International Airport (EWR) in New Jersey. The service will be available at Atlanta’s Hartsfield Jackson International Airport (ATL) beginning Aug. 9.
American Airlines’ “Five Star Service” is a personalized airport experience available to customers traveling in a premium cabin to enhance their departures, and smooth their connections and arrivals in select markets. Customers purchasing the Five Star Service experience can take the worry out of travel with priority check-in, expedited security screening, access to the Admirals Club, an escort to their gate and other customizable experiences tailored to their interests.
“Continued adoption of our Five Star Service demonstrates the value of a streamlined travel experience,” said Janelle Anderson, American’s Vice President of Global Marketing. “We’re making strides to enhance the level of care we provide from curb to gate.”
Five Star Service is now available at 16 domestic airports and four international airports. American also offers enhanced Five Star selections through partners Blade and The Private Suite in addition to Five Star Select, an elevated Five Star Service experience with access to the Flagship Lounge, Flagship First
Dining and Cadillac transfer service between connecting flights.
Five Star Private Arrival and Departure service gives customers at Los Angeles International Airport (LAX) access to The Private Suite, which provides exclusive off-terminal entry and private security screening, while Helicopter Transfers powered by Blade adds an effortless travel experience via helicopter to or from John F. Kennedy International Airport (JFK) and LAX.
American says it is investing more than $200 million in the premium travel experience with new Flagship Lounges and renovated Admirals Clubs, elevated onboard dining, an award-winning wine program, new aircraft with lie-flat, aisle access seats and expanded concierge services.
The airline has opened Flagship Lounges at JFK, LAX, Miami International Airport (MIA), Dallas Fort Worth International Airport (DFW) and Chicago O’Hare International Airport (ORD). A sixth Flagship Lounge is also planned to begin construction at Philadelphia International Airport (PHL) later this year.