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Air Canada Rolls Out App with New Intuitive Design and Faster User Experience

From walking the airport to wheels up, the new app creates a comfortable flow for those who frequently fly with Air Canada

November 20, 2019

Air Canada has launched its next generation Air Canada mobile app, now available for download on iOS and Android. Designed with customers at the center, the new app has an improved UX with an intuitive layout supported by the latest technologies for faster reliable performance.

From booking to boarding with one hand, the Air Canada mobile app is a smart travel assistant. It was developed after extensive consultation with customers and employees around the world, including the more than 18,000 flyers who participated in the Beta program.

Among its many features — a first for a Canadian airline — the new app displays interactive airport maps of Toronto Pearson International Airport, Montreal Trudeau International Airport, and Vancouver International Airport. These detailed indoor maps guide customers through flight connections, and help customers find gates, restaurants, restrooms, and the closest Air Canada lounge, along with estimated walking times.

Other notable features include real-time upgrade/standby lists, inbound flight tracking, downloadable boarding passes and automatic flight notifications. The app also supports Aeroplan profile sign-in with expedited ticket purchase and check-in.

Updates to the app are expected to come out regularly, including releases that will work seamlessly with Aeroplan loyalty accounts, among other improvements.

“Air Canada is focused on making travel easier and more comfortable for everyone, particularly through the use of the latest technologies,” said Mark Nasr, Vice President, Loyalty and eCommerce at Air Canada. “Beyond the new features launching today, such as interactive airport maps with turn-by-turn directions for travelers, the new app provides the foundation necessary for future developments, most notably the launch of our new Loyalty program in 2020.”