2019 Best in Business Travel Awards

For over three decades, you, the readers of Business Traveler, have had the opportunity cast your votes for the top providers from the entire spectrum of travel – those who have brought you exceptional products and services that have made your lives on the road easier, more valuable and more profitable. The Best in Business Travel Awards are the product of an independent survey, the voice of the business traveler. Each nominee is chosen by reader votes, and no one from our staff has any part in pre-selecting companies or picking the recipients. All data from the voters is analyzed by an outside research firm to determine the winners. This year, the awards honor travel providers in 46 different categories. In recognition of the continually rising tide of innovation and excellence in the industry – in technology, service levels, and in the sheer volume of travelers – this year’s recipients include the top three vote-getters in each category, both winners and finalists. In addition, in response to the increasing demand among business travelers for truly extraordinary leisure experiences, two new categories have been included: Best Luxury Cruise Line and Best Golf Resort.This more inclusive list pays tribute to the growing number of travel providers who taking the lead in the industry – those who have successfully adapted to the constantly changing demands of their most exacting customers: The readers of  Business Traveler.

AIRLINES

Best in Global Travel 

Best Overall Airline in the World

Winner

Singapore Airlines

Finalists

Delta Air Lines

Emirates

Best Airline in the World for International Travel

Winner

Etihad Airways

Finalists

Singapore Airlines

Delta Air Lines

Best Airline Alliance

Winner

Oneworld

Finalists

SkyTeam

Star Alliance

Airline with Best First Class Service in the World

Winner

Emirates

Finalists

Singapore Airlines

Cathay Pacific Airways

Airline with Best Business Class Service in the World

Winner

Singapore Airlines

Finalists

Qatar Airways

Emirates

Airline with Best Premium Economy Service in the World

Winner

Lufthansa

Finalists

Singapore Airlines

Cathay Pacific Airways

Airline with Best Economy Class Service in the World

Winner

Delta Air Lines

Finalists

Singapore Airlines

Emirates

Best Airline Cuisine in Business Class

Winner

Singapore Airlines

Finalists

Delta Air Lines

United Airlines

Best Overall Inflight Experience in the World

Winner

Singapore Airlines

Finalists

Emirates

Delta Air Lines

Airlines with Best Overall Customer Service

Winner

Delta Air Lines

Finalists

Singapore Airlines

United Airlines

Best Airlines By Region 

Best North American Airline for International Travel

Winner

Air Canada

Finalists

Delta Air Lines

United Airlines

Best Airline for North American Travel

Winner

JetBlue

Finalists

Delta Air Lines

American Airlines

Best Airline in Africa

Winner

South African Airways

Finalists

Ethiopian Airlines

Emirates

Best Airline in Asia

Winner

Cathay Pacific Airways

Finalists

Singapore Airlines

JAL Japan Airlines

Best Airline in the Middle East

Winner

Emirates

Finalists

Qatar Airways

Etihad Airways

Best Airline in South/Latin America

Winner

Avianca

Finalists

LATAM

Aerolineas Argentinas

Best Airline in Western Europe

Winner

British Airways

Finalists

Lufthansa

Swiss International Airlines

Best Airline in Central & Eastern Europe

Winner

Lufthansa

Finalists

LOT Polish Airlines

KLM Royal Dutch Airlines

Best Air Travel Experience

Best North American Airline for Business Class Service

Winner

United Airlines

Finalists

Delta Air Lines

American Airlines

Best North American Airline for Premium Economy Service

Winner

Delta Air Lines

Finalists

American Airlines

United Airlines

Best Business Class to Africa

Winner

South African Airways

Finalists

Emirates

Qatar Airways

Best Business Class to Asia

Winner

Singapore Airlines 

Finalists

Cathay Pacific Airways

Korean Air

Best Business Class to Western Europe

Winner

British Airways

Finalists

Lufthansa

KLM Royal Dutch Airlines

Best Business Class to Central and Eastern Europe

Winner

LOT Polish Airlines

Finalists

Lufthansa

KLM Royal Dutch Airlines

Best Business Class to the Middle East

Winner

Emirates 

Finalists

Qatar Airways

Etihad Airways

Best Business Class to South/Latin America

Winner

LATAM

Finalists

American Airlines

Delta Air Lines

Best Business Class to Australia/New Zealand/South Pacific

Winner

Qantas

Finalists

Air New Zealand

Cathay Pacific Airways

Best North American Airline for Inflight Experience

Winner

JetBlue

Finalists

Delta Air Lines

American Airlines

Best Airline for Transpacific Service

Winner

Cathay Pacific Airways 

Finalists

Singapore Airlines

ANA (All Nippon Airways)

Best Airlines for Transatlantic Service

Winner

Virgin Atlantic

Finalists

British Airways

Lufthansa

HOTELS

Best Hotel Experience

Best Luxury Hotel Brand

Winner

Ritz-Carlton

Finalists

Four Seasons

Mandarin Oriental

Best Boutique Hotel Brand

Winner

Kimpton 

Finalists

Autograph Collection

Leading Hotels of the World

Best Business Hotel Brand in the World

Winner

Marriott Hotels & Resorts

Finalists

Hilton Hotels & Resorts

Hyatt Hotels

Best Hotels By Region 

Best Business Hotel Brand in Asia

Winner

Shangri-La Hotels & Resorts

Finalists

Mandarin Oriental

InterContinental Hotels & Resorts

Best Business Hotel Brand in Europe

Winner

Hilton Hotels & Resorts

Finalists

Marriott Hotels & Resorts

Four Seasons

Best Business Hotel Brand in the Middle East

Winner

Jumeirah Hotels

Finalists

Marriott Hotels & Resorts

Hilton Hotels & Resorts

Best Business Hotel Brand in North America

Winner

Marriott Hotels & Resorts

Finalists

Hilton Hotels & Resorts

Hyatt Hotels

Best Business Hotel Brand in South/Latin America

Winner

Marriott Hotels & Resorts

Finalists

Hilton Hotels & Resorts

Four Seasons

LOYALTY

Best Frequent Flyer Program

Winner

Delta Air Lines – SkyMiles

Finalists

United Airlines – MileagePlus

American Airlines – AAdvantage

Best Hotel Loyalty Program

Winner

Marriott Bonvoy

Finalists

Hilton Honors

World of Hyatt

AIRPORTS

Best Connections on the Ground

Best Airport in the World

Winner

Singapore Changi (SIN)

Finalists

Hong Kong, Chek Lap Kok (HKG)

Amsterdam Schiphol (AMS)

Airport with Best Duty-Free Shopping

Winner

Seoul Incheon International (ICN)

Finalists

Dubai International (DXB)

Singapore Changi (SIN)

GROUND

Best Car Rental Company in North America

Winner

National

Finalists

Hertz

Avis

Best Car Rental Company in the World

Winner

Hertz

Finalists

Sixt

Enterprise

LEISURE

Best Leisure Experiences

Best Luxury Cruise Line

Winner

Silversea Cruises

Finalists

Celebrity Cruises

Royal Caribbean International

Best Golf Resort

Winner

Pebble Beach Golf Links (US)

Finalists

Bandon Dunes / Trails Resort (US)

Trump National Doral Miami (US)