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Luxury Card Augments App and Adds Services

The elite card pays for itself in personal concierge assistants, perks, points and cash rewards

Luxury Card recently released a new version of the Luxury Card App, available for iPhone and Android devices. The new app features 24/7 instant live chat with Luxury Card Concierge specialists who are available to handle any and all requests.

With this latest version, Cardmembers gain more control over messaging and greater access to VIP offerings. New settings allow customers to decide which push messages they receive while still ensuring they don’t miss important information about Cardmember offers and perks. New offers in Dining feature a global resource of restaurants—including Michelin-star venues—that allow Cardmembers to enjoy priority table reservations; a complimentary chef-inspired amuse-bouche, appetizer, dessert, or wine tasting; and exclusive access to kitchen tours or wine cellars.

“We have seen extensive downloads of the app among our customers. This release offers more content and new features that put the customer in control of how they receive our notifications. We want to keep our customers informed of exciting new benefits without being disruptive—this release strikes that balance,” says Vice President of Customer Experience Marina Kissam.

The app also provides links to account management tools and access to Luxury Card’s vibrant social media community. Here, customers immerse themselves in the Luxury Card Lifestyle while staying up-to-date on cutting-edge products and services in tech, auto, fashion, beauty, travel and design.

The Luxury Card App Features Include:

Instant Live Chat: Concierge agents are available 24/7 to assist with every request.

Account Management: Check your balance, make a payment, view your Rewards points.

Discover: A collection of curated Luxury Card Experiences. Inspiration to book a memorable and unique getaway. Carefully selected itineraries range from Culinary & Wine, Activity & Adventure, and Sports & Entertainment to Family, Arts & Culture and Specialty Travel.

Book: Travel services such as hotels, flights, car rentals and luxury property stays.

Perks: Comprehensive member benefits, including preferred Cardmember rates and special amenities.

Dining: Partner restaurants offering priority seating, complimentary appetizer, dessert or wine tasting.

The Luxury Card App allows members to stay connected to Concierge specialists around the world and around the clock for any type of request imaginable. Available on both the App Store and Google Play.

Luxury Card is available through Mastercard® Gold Card™, Mastercard® Black Card™ and Mastercard® Titanium Card. Other benefits may include daily breakfast for two, room upgrade when available, welcome amenities, resort and dining credits, late check-out and early check-in when available and complimentary Wi-Fi. Actual value will vary based on property, room rate, upgrade availability, length of stay and use of benefits.

Luxury Card members receive airfare deals and cash back redemption rates, with points that can be redeemed in any increment and never expire. Points for airfare are redeemed at 2 percent with no blackout dates, airline limitations or seat restrictions. For example, 50,000 points with Luxury Card will get you a $1,000 airline ticket and only a $7,503 airline ticket with the nearest competitor. Cardmembers redeem for cash back at a leading rate of up to 2 percent or for various experiences, travel, dining and gift cards.

Luxury Card Concierge® caters to Cardmembers’ every need. Available 24/7 by live chat on our industry-first Luxury Card App, phone and email, dedicated Concierge agents assist with travel itineraries, dining reservations, research and gift sourcing. We deliver first-class service anywhere, anytime.

Members also receive complimentary membership and unlimited guest access to more than 1,200 airport lounges around the globe with Priority Pass Select.