Four Seasons Unveils New App that Does it All
Guests can click for fashion and food while ordering room service and planning new adventures all in more than 100 languages
August 22, 2019
Four Seasons Hotels and Resorts, unveiled a new app this week that expands the uses of the smartphone assistant beyond the capabilities of the app it introduced at 2015. The new app allows guests to seamlessly plan their travel with a new trip planning itinerary feature within the app’s complete design refresh, so guests can customize a stay exactly to their preferences from wherever they happen to be.
The start-to-finish, or soup-to-nuts, capabilities allow guests to order an in-room meal, morning newspaper, reserve a spa treatment, book once-in-a-lifetime adventures in the world’s most captivating locales, arrange transport or secure a precious dinner reservation. And best of all, there is always a concierge on-call. The elegant new app UX makes arranging activities (on-or-off-property) simple and intuitive, with scheduled items smartly displayed on the in-app itinerary.
Guests traveling with multicity trips can coordinate their activities on multiple destinations through the app. For example, those guests who are heading to Italy and love to shop can arrange guidance with Four Seasons Hotel Milan and Four Seasons Hotel Firenze. In fact, the app’s “go local” assistance helps Four Seasons guests immerse in a location with help from local experts. Itineraries highlight the location’s experience options in wellness, gastronomy, arts and culture.
The app design also features a Chat tool that enables guests to communicate in real-time with property teams in 100+ languages before, during and after their stay. Using Chat alongside trip planning means guests can connect with Four Seasons at any time, for any need while making travel arrangements. Instant translation and quick response times give travelers the peace of mind that no matter how they choose to travel, planning is made easy here.
“We know from guest feedback that now, more than ever, the luxury traveler is looking for digital tools that can make life easier,” says Christian Clerc, President, Worldwide Hotel Operations. “This is why we are choosing to invest in thoughtful technology where it matters most to our guests, using an intuitive and relevant mobile-first approach.
“Since 2018, our guests have exchanged more than 5.7 million messages using Four Seasons Chat, 1.3 million of which were sent via the Four Seasons App. This is why we’ve made it a priority to constantly evolve our digital service and further integrate digital solutions that drive personalization.”
The new Four Seasons app is available by downloading from Google Play or the Apple iTunes Store to any mobile device. Functions and features include the ability to make and manage reservations, request luggage pickup, airport transfers, room service, restaurant and spa reservations, tee times and much more. Wait-free check-in and check-out is also offered.