Rolls-Royce’s Corporatecare Enhanced Program Offers Business Aviation Support

When it comes to global support network for business aviation, Rolls-Royce means business.

Perhaps it’s to be expected from the brand which, over the last six decades, has established itself as the world’s leading engine supplier in the space. As of 2024, more than 4,000 Rolls-Royce engine-bearing aircraft are in service.

Inevitably, unscheduled events and maintenance may be needed and, in those instances, Rolls-Royce’s CorporateCare Enhanced program kicks in. The program, which was first introduced more than 20 years ago, covers everything provided by Rolls-Royce within a fixed-cost maintenance management plan.

What’s Covered?

Rolls-Royce CorporateCare Enhanced can provide lease engines while an engine is in the shop / Photo: Courtesy of Rolls-Royce

This includes line maintenance coverage and nacelle coverage on engines spanning the BR710 to the new Pearl 15. Among the specific services covered under CorporateCare Enhanced are engine change and transportation costs, lease engines while an engine is in the shop, spare parts, shop visit labor costs, and more.

“Wherever a customer may be in the world, if they have an issue, they have 24/7 access to engineers and help,” Andy Robinson, senior vice president of services and customer support for Rolls-Royce tells Business Traveler. “Anyone can enroll in our CorporateCare program, too, whether it’s a new delivery or you’ve waited a number of years. The bottom line is that we are here for you.”

The Support Network

Rolls-Royce operates more than 85 authorized service centers throughout the globe / Photo: Courtesy of Rolls-Royce

According to Robinson, Rolls-Royce operates more than 85 authorized service centers throughout the globe, as well as ten space parts and lease engine storage locations. The company also operates what are known as Aircraft On Ground (or AOG) support storage locations.

In late 2023, its newest AOG support storage location was announced for New York, which will span 10,000 square feet and be close to JFK, La Guardia, Newark and other major airports. Global service hubs serving various Rolls-Royce engines may also be found in Dubai, Sydney, Hong Kong, Paris, Zurich, and other locales.

“We do have the reputation for building robust engines that are world-class in terms of reliability,” Robinson says. “We have a similar reputation with our service network. And just as much as we believe in our engines, we believe in our service.”

Going Above and Beyond

Rolls-Royce has coordinated engine changes in the Maldives, on the island of Kona in Hawaii, and other very remote locales / Photo: Courtesy of Rolls-Royce

While some fixes have been routine in nature, Robinson remembers some wild scenarios where the Rolls-Royce team truly kicked it into high gear. He says the company has done engine changes in the Maldives, on the island of Kona in Hawaii, and other very remote locales. In some instances, these engine changes have required renting barges, chartering aircraft, dispatching forklifts, and more, to make repairs and maintenance happen.

Memorably, he says the company has done aircraft rescues in Antarctica and off the coast of Alaska, requiring the team to build an inflatable igloo—with its own power, heating, and lighting—around the engines being repaired. On this level of service, Robinson says, “the investment Rolls-Royce has made in this program and its service ensures that we will always get the job done.”

For more information on Rolls-Royce and CorporateCare Enhanced, visit rolls-royce.com.