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IHG Rolls Out Digital Check-in Across U.S. and Canada

The hospitality giant is promoting touchless check-in at more than 3,000 North American-based hotels

April 15, 2021

Guests checking in to an IHG branded property in the US or Canada will now likely have the option of checking into their hotel stay via their mobile devices, computers and tablets. The technology is launching at some 3,000 hotels and resorts across the U.S. and Canada. The practice of digital check-in and check-out supports safe, secure and convenient experiences for all guests, and is an even more important amenity to offer during the current pandemic.

When it’s time to check-in, guests will receive a notification with the option to check-in from their phone or the IHG App. Once the process is completed, they simply go to a designated lobby area, show their identification and pick up their room key. When it’s time to check out, guests will receive a reminder via email or the IHG App, review their bill, leave the keys in the room and go.

The new convenience is built on IHG’s cloud-based Concerto platform, providing a safe, streamlined experience as guests return to travel. The concept supports IHG’s Stay with Confidence program, which also includes IHG Way of Clean, flexible booking options, and services in different regions around the world. Working with new partners, Cleveland Clinic, and long-time collaborators Ecolab and Diversey, IHG Way of Clean includes new sustainable science-led protocols and service measures for hotels.

“Digital check-in is a crucial part of the Stay with Confidence program,” said Josh Weiss, Vice President, Guest Products and Platforms, IHG Hotels & Resorts. “This is beneficial to our hotel teams because it minimizes transaction time and complexity, giving them more time to engage guests on-property in other meaningful ways.”

IHG is piloting this technology in other regions of the world with plans to roll these capabilities out across 4,500 hotels and resorts by the end of the year.

Energized by digital opportunities, last month IHG announced a new “Meet with Confidence” initiative as a way of combining technology and other tools to empower planners with the go-ahead needed to start planning meetings again at its various properties. Solutions include rapid onsite COVID-19 testing, customized food and beverage experiences and technology to enable digital collaboration.

Partnering with Wellness 4 Humanity, Williams-Sonoma, Inc., and meetings technology company, weframe, packages incorporate the IHG Way of Clean initiative and other innovative programs.