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Singapore Airlines Puts a New Shine on Changi Lounges

The airline is bringing new looks, new spaces and expanded amenities to top lounges at Changi

July 8, 2019

Singapore Airlines is lifting the look on its lounges at Changi International Airport in Singapore. On the heels of Changi’s opening of the new and precious Jewel shopping, dining and entertainment attraction in April, the Singapore-based airline is making its own upgrades with a $50 million investment for major revamps of its SilverKris, SilverKris and KrisFlyer Gold Lounges at Changi Airport Terminal 3. Renovations are due to start in August and be completed by mid-2021.

The redevelopment project will see an overall 30% increase in space and total customer capacity for the Terminal 3 lounges. The new lounges will see a raft of open spaces, a wide array of new food and beverage options and, through the engagement of hospitality designers Hirsch Bedner Associates, a fresh look and feel to each lounge  to invoke a sense of timeless elegance.

Suites and First Class customers can look forward to brand new spaces called The Private Room and First Class Lounge. These will be featuring carefully designed, intimate seating spaces suitable for both work and rest. The First Class Lounge will continue to feature a flagship bar, and The Private Room, a full-service fine dining section within the lounge. Customers can look forward to an enhanced epicurean journey with fresh and seasonally varied dining offerings, in addition to perennial local favorites.

The Business Class Lounge will be expanded and will feature four distinct zones catering to travelers with different needs. Customers with shorter connections can enjoy light snacks in a relaxed café setting, while those with more time to spend may explore a full selection of Asian and international cuisines in the dining hall, including live stations that will offer signature local specialties.

A highlight of the new Business Class Lounge will be a full-service bar that doubles as a self-service breakfast station in the mornings. Productivity pods will also be available for customers who need a discreet corner to catch up on work, while a rest area with chaise lounges will be provided for customers to catch some shut-eye before their flight.

The KrisFlyer Gold Lounge will double in capacity and include dedicated working spaces, as well as larger al fresco seating and dining areas. The lounge will also be equipped with restrooms and showers.

The construction process will be carried out over four phases of progressively renovated in sections, starting with the Business Class Lounge, followed by the First Class Lounge and The Private Room, and finally the KrisFlyer Gold Lounge. Customers affected by renovation works will be invited to temporary lounges to ensure minimal disruption during this period.

“With extensive research and feedback garnered from our customers, we have relooked and re-envisioned our customer journey to develop this new design concept for our lounges at T3,” said Senior Vice President Customer Services & Operations, Marvin Tan. “The project is a key part of our commitment to constantly elevate the customer experience, on the ground as well as in the air, and we look forward to revealing the exciting new offerings as construction progresses.”