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Virgin Atlantic Launches Free COVID-19 Insurance

Coverage includes medical costs up to $654,000, and also applies to Virgin Atlantic customers on JV partners Delta and Air France KLM

August 24, 2020

Virgin Atlantic has announced it is providing its customers with a new COVID-19 global insurance policy through Allianz Assistance. The insurance applies to all existing and new bookings at no additional cost, for travel starting August 24 through March 31, 2021.

The policy covers emergency medical and associated expenses while abroad up to £500,000 ($654,000) per customer, and is valid for all customers flying on a Virgin Atlantic ticket, even if the flights is operated by a partner or joint venture carrier such as Delta or Air France KLM.

Virgin says the coverage is “the highest value of policy offered by any airline to date, with no excess payment required.”

In addition the coverage will pay up to £3,000 ($3,926) if a customer is denied boarding due to COVID-19, or has to quarantine due to a positive or suspected case during a trip.

Features of the policy include:

• 24-hour emergency medical assistance

• £500,000 ($654,000) of emergency medical expenses if a customer is taken ill due to coronavirus during the trip, including treatment, transport and accommodation costs

• Additional costs should a customer be denied boarding due to suspected or actual COVID-19, or if they are held in quarantine, including accommodation, transport charges, refreshments, booking amendment fees and other travel expenses

• Repatriation home, including private air ambulance where necessary

• No excess deductible

• Coverage is for the whole trip, with no upper limit on the length of customer’s time away

• Coverage is for all passengers with no restrictions on age, travel class or length of journey

• Terms and conditions apply

“Our priority is always the health and safety of our people and customers and this industry-leading Virgin Atlantic COVID-19 Cover ensures customers can continue to fly safe and fly well with us,” said Virgin’s chief commercial officer Juha Jarvinen. “It applies in parallel to existing travel insurance policies which may now exclude COVID-19, and provides comprehensive cover for coronavirus, recognizing the needs of our customers as we restart services.”