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Singapore Airlines Rolls Out #SIAcares

Passenger Care Kits and new digital solutions are part of the carrier’s enhanced health and safety initiative

June 9, 2020

Singapore Airlines has announced #SIAcares, a comprehensive range of health and safety measures that cover the traveler’s journey during the pre-flight stage, at the airport, on board the aircraft and upon arrival. The airline says the initiative will also include corporate social responsibility projects that will be rolled out in the coming weeks.

Among the measures rolled out as part of the #SIAcares initiative, beginning June 8, all airlines in the SIA Group are providing their customers with a Care Kit that includes a surgical mask, anti-bacterial hand wipes and a hand sanitizer.

As the travel industry sets standards for a post-COVID-19 recovery, Singapore Airlines has taken a leadership role with enhanced cleaning procedures at all its facilities, including its SilverKris Lounges. The lounges are serving la carte meals in place of buffet service and SIA staff wear masks at all times and gloves when required.

Before each flight, every aircraft in the group undergoes an enhanced cleaning, including aircraft fogging and a thorough wipe-down of high-touch surfaces and areas such as tray tables, inflight entertainment screens, lavatories and galleys with a strong disinfectant.

In flight, ceiling-to-floor air flow in the cabin is refreshed every two to three minutes through High Efficiency Particulate Air (HEPA) filters, which remove more than 99.9 percent of particles including airborne viruses and bacteria.

On board, crewmembers act as inflight health and safety ambassadors. Passengers and crew are also required to wear face masks throughout the flight, plus eye goggles when interacting with customers and gloves during meal service. Inflight food and beverage service has been modified to reduce the risk of contact for both customers and crew.

Restrictions have resulted in the suspension of meal services on South East Asia and Mainland China flights. Snack bags are provided instead. On other long-haul flights, a single tray service has been introduced in first and business class in place of a table layout service.

Newspapers, magazines and seatback literature have been removed from the aircraft and replaced by SIA’s e-Library, available through the SingaporeAir mobile app. The airline also offers the world’s first Companion App, which allows customers to control SIA’s in-flight entertainment system, KrisWorld, via their own mobile devices.

“These initiatives help to ensure that, amid the Covid-19 outbreak, our industry-leading health and safety standards remain an integral part of SIA’s world-class service promise,” said chief executive officer Goh Choon Phong. “This allows our customers to travel with us with full confidence, knowing that we have taken the necessary steps to safeguard their well-being throughout their journey.”

Information on the airline’s health and safety measures is available in a new online

e-brochure, which will also be sent to all customers before their flights.