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American Airlines Verifly App Shows COVID-19 Credentials

Tool allows real-time certification of health credentials such as lab test results and matches them to the passenger’s destination

November 18, 2020

American Airlines has launched Verifly, a mobile app that allows real-time certification of COVID-19-related health credentials such as diagnostic lab test results. The app shows testing and documentation requirements for the passenger’s destination, and verifies the traveler’s data matches the country’s requirements

Robert Isom, American’s president, said in a statement that piloting this new solution “is a direct response to our customers’ increasing desire to explore more international travel opportunities.”

The app, which was developed in partnership with Daon, an identity assurance software company, will initially be available for flights from Miami to Jamaica. The airline has already started a pre-flight testing protocol in coordination with the government of Jamaica for Jamaican residents traveling from the US to their home country, a program the airline is already expanding.

Passengers using Verifly will get an expedited entry lane for testing verification in the Miami Airport’s North Terminal where they will be required to simply show their approved “pass” validation. They will still be required to follow all rules and regulations for health and safety verification in their arrival countries.

In a separate program, American is running a test of a mobile ID verification technology at Dallas Fort Worth International Airport (DFW) and Reagan Washington National Airport (DCA). The third-party app uses customers’ mobile device to verify identities when they drop their bag off with an agent.